Overland with Kids

The following has also been updated to our main page re: Jurgens Xplorer and Off Road Caravans:

Canvas Roof Surround

We’ve been advised that the canvas for the Jurgens is made by Howling Moon. Trek Overland are the only distributors of Howling Moon here in the UK. We ordered and paid for a replacement last August 2008 but still waiting (June 2009)! we finally decided to cancel and obtain a refund. This was on Trek Overland finally telling us they couldn’t deliver. Throughout this episode we had to continually chase them over the months firstly by email and then phone, were told it was due to a shipping container issue, then asked finally for the model/year during June this year as they can’t actually order without knowing this and ultimately that it is now in fact Howling Moon’s fault. We received nothing but feeble excuses and bad communications from Trek Overland. Disgusted in fact at the way they dealt with us and we could go into far more detail but we don’t feel they’re worth it. Hence this complaint. We also experienced a similar situation with them when trying to obtain a 2.4 x 2.4m roof tent from them previously. Again, following a huge wait and again very bad communications (us chasing them again), we eventually obtained a refund for this also (hence the caravan option, hopefully a bonus in the end) . A complete waste of almost 2-years effort with them. Very disappointed. Not sure if this is normal practice or just us but we are not happy bunnies and won’t be using them again. Think we’ve exhausted the benefit of the doubt here.  We are now exploring other avenues and will keep you updated. Meantime looks like we’ll have to make do with a tatty caravan for our shake-down trip this summer - but we’ll live with it (might be a good thing).

Diary (Blog)
Sleeping Arrangements